Every Business Has Information That Requires Destruction
All businesses have occasion to discard confidential data. Customer lists, price lists, sales statistics, drafts of bids and correspondence, and memos contain personal information about business activity. This information, of course, would interest any competitor. Every business is also entrusted with information that must be kept private. It is the employees and customers’ legal right to have this data protected.
Without the proper safeguards, information ends up in the dumpster where it is readily, and legally, available to anybody. Many business espionage professionals consider this their most available source of competitive and private information. Therefore, any establishment that discards private and proprietary data without the benefit of destruction is at the risk of criminal and civil prosecution, as well as costly loss of business.
Stored Records Should Be Destroyed On A Regular Schedule
The period of time that business records are stored should be determined by a retention schedule that takes into consideration their useful value to the business and the governing legal requirements. No record should be kept longer than this retention period.
By not adhering to a program of routinely destroying stored records, a company exhibits suspicious disposal practices that could be negatively construed in the event of litigation or audit. Also, the new Federal Rule 26 requires that, in the event of a law suit, each party provide all relevant records to the opposing counsel within 85 days of the defendant’s initial response. If either of the litigants does not fulfill this obligation, it will result in a summary finding against them. By destroying records according to a set schedule, a company appropriately limits the amount of materials it must search through to comply with this law.
From a risk management perspective, the only acceptable method of discarding stored records is to destroy them by a method that ensures that the information is obliterated. Documenting the exact date that a record is destroyed is a prudent and recommended legal precaution.
Incidental Business Records Discarded On a Daily Basis Should Be Protected
Without a program to control it, the daily trash of every business contains information that could be harmful. This information is especially useful to competitors because it contains the details of current activities. Discarded daily records include phone messages, memos, misprinted forms, drafts of bids and drafts of correspondence. All businesses suffer potential exposure due to the need to discard these incidental business records. The only means of minimizing this exposure is to make sure such information is securely collected and destroyed.
Recycling Is Not an Adequate Alternative For Information Destruction
To extract the scrap value from office paper, recycling companies use unscreened, minimum wage workers, to extensively sort the paper under unsecured conditions. Acceptable paper is stored for indefinite periods of time until there is enough of a particular type to sell.
There is no fiduciary responsibility inherent in the recycling scenario. Paper is given away or sold and, by doing so, a company gives up the right to have a say in how it is handled. There is, also, no practical means of establishing the exact date that a record is destroyed. In the event of an audit or litigation, this could be a legal necessity. Furthermore, if something of a private nature does surface, selection of this unsecured process could be interpreted as negligent. For all these reasons, choosing recycling as a means of information destruction is undesirable from a risk management perspective.
If environmental responsibility is a concern, materials may be recycled after they are destroyed or a firm can contract a service that will destroy the materials under secure conditions before recycling them. Any recycling company that minimizes the need for security has its own interests in mind and should be avoided.
A Certificate of Destruction Does Not Relieve A Company From Its Obligation To Keep Information Confidential
Any company contracting an information destruction service should require that it provide them with a signed testimonial, documenting the date that the materials were destroyed. The “Certificate of Destruction”, as it is commonly referred, is an important legal record of compliance with a retention schedule. It does not, however, effectively transfer the responsibility to maintain the confidentiality of the materials to the contractor.
If private information surfaces after the vendor accepts it – the court is bound to question the process by which the particular contractor was selected. Any company not showing due diligence in their selection of a contractor that is capable of providing the necessary security could be found negligent.
And, from a practical standpoint, if proprietary or private information is lost or leaked by the fraud or negligence of a vendor, the obligations of that vendor are irrelevant. The firm whose information falls into the wrong hands stands to lose the most, either from loss of business, prosecution or unfavorable publicity.
Since a business cannot transfer it’s responsibility to maintain confidentiality, it must be certain that it is dealing with a reputable company with superior security procedures. Unfortunately, there are those information destruction services that provide certificates of destruction while having no semblance of security and, in some cases, no destruction process available to them. Anyone interested in contracting a data destruction service is advised to thoroughly review their policies and procedures, conduct an initial site audit and conduct subsequent unannounced audits. On-site document destruction is also an option in most cities.
Most Records Storage Companies Do Not Have the Equipment to Provide Shredding Services
Many commercial records storage facilities offer records destruction as a service to their customers. However, in a survey conducted by the National Association for Information Destruction, a majority of the commercial storage firms were found lacking the equipment necessary to provide the service themselves. It is a common practice in that industry to subcontract the destruction of the records.
In some cases, disreputable storage firms were found misleading their customers by charging for secure records destruction, while the materials were being sold to a recycling company for scrap.
Any business using a commercial records storage firm should inquire as to the nature of the destruction services that are available. It is an unacceptable risk to permit a storage firm to select a subcontractor to provide the records destruction service. The owner of the records is ultimately responsible for their security and, therefore, should be selecting the vendor directly.
Internal Personnel Should Not Be Responsible For Destroying Certain Information
Common sense dictates that payroll information and materials that involve labor relations or legal affairs, should not be entrusted to lower level employees for destruction. But, beyond that, competition sensitive information is best protected from them as well. It is well established that low-wage employees often have the economic incentive to capitalize on their access to it. The only acceptable alternatives are to have the materials destroyed under the supervision of upper management or by a carefully selected, high security service.
Information Protection Is a Vital Issue to Senior Management
Top executives from 300 companies ranked the security of company records as one of the top five critical issues facing business. When asked which issues required immediate attention and policy development, the security of company records ranked second only to employee health screening.
Our on-site mobile paper shredding services are available on an as-needed basis for one-time purges, and on a weekly, biweekly, monthly, or bimonthly basis for ongoing document destruction needs. Unlike many of our competitors, our regularly scheduled shredding services don’t require a long-term contract or feature complicated language with hidden fees; We guarantee our rates for one full year and allow our clients to use our lockable rolling bins and consoles for the duration of the service agreement at no cost.
Mobile shredding trucks from Xtreme Shreds bring the frontier of professional and secure document destruction straight to your door. If you are required to witness the shredding service of your documents or desire peace of mind that your confidential documents have been properly destroyed, then on-site mobile shredding is the service for you. Our service representative will come to your location on your scheduled date collect the documents to be shredded and wheel them out in our locked secure bin to our mobile shredding unit.
Xtreme Shreds is environmentally safe. Our commitment as a company is to operate our business in a socially responsible manner, positively impact our customers, the environment, and the communities in which we live and serve. With all of our shredding services, we guarantee that 100% of your paper will be destroyed and recycled. Call today to learn more. We offer competitive pricing and volume discounts. Xtreme Shreds is licensed, bonded, and insured, and a member in good standing of NAID, the National Association of Information Destruction.